Table Of Contents
- Vip Hostess Job Duties
- Vip Hostess Job Requirements
- Vip Hostess Skills
- Vip Hostess Work Environment
- Vip Hostess Trends
- How to Become a VIP Hostess
- Advancement Prospects
- Job Description Example
- Similar Jobs
A VIP hostess is responsible for making sure that guests have a positive experience at an event. They often act as the face of the organization or business hosting the event, and they may be tasked with greeting guests, seating them, providing information about events or activities taking place during the event, and ensuring that everyone has what they need throughout the course of the event.
Vip Hostess Job Duties
A VIP hostess typically has a wide range of responsibilities, which can include:
- Providing excellent customer service to all clients, including greeting them warmly and engaging in small talk to make them feel comfortable
- Arranging for special accommodations for clients such as hotel reservations, transportation arrangements, and event tickets
- Maintaining relationships with current clients by calling them periodically to inquire about their needs and preferences
- Ensuring the safety of the clients by providing them with rules and regulations about the event space, monitoring their behavior at all times, and removing anyone who violates these rules
- Providing food and beverages to clients as needed, such as arranging for appetizers before an event begins or providing coffee breaks during longer meetings
- Introducing guests to other attendees at social events
- Researching topics related to the client’s industry in order to create a rapport with them and facilitate conversation during events
- Coordinating with other staff members, including the client’s team, the venue manager, catering staff, security guards, transportation drivers, etc.
- Suggesting activities to keep guests engaged throughout the event, such as group exercises or games that are appropriate for the occasion
Vip Hostess Salary & Outlook
Hostess salaries vary depending on their level of experience, the type of event they are hosting, and the company for which they are working. Hostesses may also earn additional compensation in the form of tips.
- Median Annual Salary: $38,000 ($18.27/hour)
- Top 10% Annual Salary: $70,500 ($33.89/hour)
The employment of vip hostesses is expected to grow much faster than average over the next decade.
Growth in the travel and tourism industry will lead to increased demand for vip hostesses, who provide concierge services to customers. As more people travel internationally, demand for these workers also may increase as international travelers seek out concierges who can help them navigate unfamiliar destinations.
Vip Hostess Job Requirements
Some requirements for a vip hostess position may include:
Education: Most hostesses have a high school diploma or equivalent. However, some establishments prefer candidates who have completed a hospitality program or certificate. These programs teach basic hospitality skills, such as how to greet customers, how to set a table and how to serve wine.
Training & Experience: Most hostesses will receive on-the-job training from their managers or supervisors. This training may include learning the establishment’s policies and procedures, as well as the proper etiquette for interacting with customers. Some hostesses may also receive training in the use of the establishment’s computer systems, such as the point-of-sale system.
Certifications & Licenses: A vip hostess does not need any certifications to succeed in her role. However, a vip hostess who wants to specialize in a particular area can pursue certifications that relate to the area of specialization.
Vip Hostess Skills
Vip hostesses need the following skills in order to be successful:
Communication: Communication is the act of conveying information through speech or writing. As a hostess, you should be able to communicate with customers, managers and other employees. You should be able to answer questions about the menu, specials and other information about the restaurant. You should also be able to communicate with other employees to relay messages to customers and to ask for help when needed.
Customer service: Customer service skills allow you to interact with customers in a friendly and helpful manner. As a hostess, you may be the first person a customer interacts with when they enter a venue. Your customer service skills can help you greet customers, answer their questions and direct them to the appropriate person or area.
Time management: Hostesses often have multiple responsibilities, so it’s important for them to manage their time well. They may be responsible for greeting guests, checking in with VIP guests, monitoring the flow of traffic in the club and ensuring that all of the VIP areas are clean and ready for use. Being able to manage your time well can help you complete all of your tasks in a timely manner.
Multitasking: Hostesses often have many responsibilities, so it’s important for them to be able to multitask. For example, they may be responsible for greeting guests, taking drink orders, filling drink orders, taking food orders, filling food orders and clearing tables. Being able to multitask can help a hostess complete all of their duties in a timely manner.
Friendliness: Being friendly and approachable can help you build relationships with customers and encourage them to return to the establishment you work for. Greeting customers with a smile and a friendly attitude can also help you build trust with VIP customers.
Vip Hostess Work Environment
Vip hostesses typically work in nightclubs, bars, restaurants, or other establishments that serve alcohol. They may also work in casinos, hotels, or other businesses that cater to a vip clientele. Vip hostesses typically work in the evening and on weekends, when these businesses are busiest. They may work long hours, including overtime, to accommodate the needs of their employers and customers. Vip hostesses must be able to stand for long periods of time and to walk long distances. They must also be able to lift and carry heavy trays of food and drinks.
Vip Hostess Trends
Here are three trends influencing how VIP hostesses work. VIP hostesses will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.
The Growth of the Gig Economy
The gig economy is growing rapidly, as more and more people are turning to freelance work as a way to make ends meet. This trend is having a major impact on the hospitality industry, as businesses are looking for ways to reduce costs by outsourcing tasks to freelancers.
Vip hostesses can capitalize on this trend by becoming experts in customer service. They will need to be able to handle difficult guests and provide excellent customer service at all times. In addition, they will need to be able to manage their time effectively in order to meet the demands of multiple clients.
More Focus on Customer Experience
As customers become more demanding, businesses are focusing more on providing a great customer experience. This means that hostesses need to be prepared to interact with customers in a friendly and professional manner.
Hostesses who are able to create a positive customer experience will be in high demand, as businesses look for ways to keep customers coming back. By developing strong communication skills and a knowledge of hospitality, hostesses can set themselves apart from the competition.
Greater Use of Technology
Technology is playing an increasingly important role in the hospitality industry. From self-service check-in kiosks to mobile apps that allow guests to request room service, technology is making it easier for hotels to provide better service to their guests.
Hostesses who are familiar with technology can use it to their advantage by providing excellent customer service through online channels. They can also use technology to improve efficiency and streamline tasks.
How to Become a VIP Hostess
A career as a VIP hostess can be both rewarding and lucrative. It’s important to have the right skills and personality for this job, but if you do, there are many opportunities for growth.
To become a VIP hostess, you need to be able to work well with people, be friendly and outgoing, and have excellent customer service skills. You also need to be able to handle difficult situations calmly and professionally. And of course, you need to be able to dress appropriately for the occasion.
Once you have the necessary skills and personality traits, you can start looking for jobs in your area. Many nightclubs and restaurants hire VIP hostesses, so check their websites or call them to find out more about the available positions.
Related: How to Write a Vip Hostess Resume
There are many ways to advance in the field of VIP hosting. One of the best is to get further education and training in the hospitality industry. This will enable you to apply for management positions that are not otherwise open to you. For example, a VIP hostess with a bachelor’s degree in hospitality management may eventually become a hotel manager or a catering manager.
Another way to advance in this field is to gain experience and expertise in a particular area of VIP hosting. For example, a VIP hostess who is especially good at customer service may eventually become a customer service manager. Or a VIP hostess who is especially good at event planning may eventually become an event planner.
Finally, a VIP hostess who is especially good at networking may eventually become a sales manager or a marketing manager.
Vip Hostess Job Description Example
At [CompanyX], we provide our clients with a VIP experience that is unrivaled in the industry. We are looking for a professional and experienced VIP hostess to join our team. As a VIP hostess, you will be responsible for greeting and escorting VIP guests, as well as providing them with concierge services. You will also be responsible for maintaining the VIP lounge and ensuring that it is always clean and presentable. The ideal candidate will have prior experience working as a VIP hostess or in a similar role, and will be able to provide a high level of customer service.
Duties & Responsibilities
- Greet and welcome guests in a warm, professional, and friendly manner
- Anticipate guest needs and take initiative to resolve any problems or concerns
- Escort guests to their table or designated area in an efficient and courteous manner
- Manage reservations, seating arrangements, and waiting lists
- Monitor guest dining experience and ensure satisfaction
- Respond to guest inquiries and requests in a prompt and efficient manner
- Assist with set-up and break-down of events as needed
- Maintain cleanliness and organization of work areas
- Adhere to all safety and sanitation policies and procedures
- Follow company policies and procedures
- Perform other duties as assigned
- Provide excellent customer service at all times
Required Skills and Qualifications
- High school diploma or equivalent
- At least 21 years of age
- Proven customer service experience
- Excellent written and verbal communication skills
- Ability to stay calm and professional under pressure
- Flexible schedule, including nights, weekends, and holidays
Preferred Skills and Qualifications
- Associate’s degree in hospitality or related field
- Bachelor’s degree in hospitality or related field
- 1-2 years of VIP or concierge experience
- Proficiency in a second language
- Exceptional organizational skills
- Food Runner
Vip Hostesses work in facilities such as resorts, hotels, and casinos and are responsible for offering preferential treatment to loyal or highly-profitable customers.What is the job description of a hostess? ›
Hostess Job Responsibilities:
Seats guests and manage the seating chart. Monitors restaurant activity to determine seating and dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. Performs opening and closing duties, as needed.
What qualities make a great VIP host? A great work ethic, attention to detail, and thinking outside the box to create a customized experience for the client. I also think it's essential for a VIP host to see the long-term big picture as opposed to what is in front of them today.What skills do you need to be a hostess? ›
A hostess or host is responsible for greeting guests, answering phones, taking and organizing reservations, among other things. Pertinent skills required for succeeding in this position include: excellent customer service skills. positive attitude.What VIP means? ›
/ˈviˌɑɪˈpi/ abbreviation for very important person (= a person who is treated better than ordinary people because of being famous or influential in some way): We were given the full VIP treatment.How do I host a VIP guest? ›
- 1) You are having the time of your life. ...
- 2) Smile, Smile, Smile ! ...
- 3) Eye contact = You're interested. ...
- 4) Anticipate any needs before they happen – The Oracle play.
A good host has to be aware of the flow of service in the dining room at all times. They must handle reservations, server seating rotation, and customer wait times, all while welcoming each guest that walks through the door.Why are VIP so important? ›
Higher customer lifetime value. Greater advocacy, social proof, and referrals. Increased sales and revenue when customers buy more to achieve VIP status. Improved customer relationships and better overall customer experience.How do you serve a VIP customer? ›
- Improve Your Loyalty Programs. ...
- Hyper-Personalization Facilitates Relevant Content. ...
- Listen to Customer Feedback and Act on It. ...
- Reward Loyalty By Going the Extra Mile. ...
- Offer Special Incentives to Your VIPs. ...
- Final Thoughts.
- Add massage or facial vouchers to their goodie bags. ...
- Create a completely separate event just for VIPs. ...
- Make a networking group for them on social media. ...
- Hire a private chef or bartender for the VIP rest area. ...
- Pass out tickets to the main event's most anticipated attraction.
- Visit the restaurant before your interview.
- Walk in with an upbeat attitude.
- Do your research.
- Practise answering questions.
- Highlight your experience during the interview.
- Get feedback afterwards.
- A customer enters and demands to be sat immediately. ...
- How would you accommodate customers with special diets/allergies? ...
- On busy nights, how do you ensure customers who must wait are comfortable? ...
- What is the role of the host/hostess? ...
- How do you handle tense situations with customers?
- Learn relentlessly. Read books and books on success, people skills, and anything that might have some inkling of a strand of wisdom about success and wealth. ...
- Become a people person. This is a learnable skill or set of skills. ...
- Work hard. ...
- Take risks.
noun countable. UK /ˌviː aɪ ˈpiː/ VIP syndrome noun. singular. VIP.What is the meaning of VIP section? ›
If you've ever been to a nightclub before, then I'm sure that you've heard of the VIP (aka, Very Important Person) section before. If not, the VIP section of a nightclub is the section of the club where some very lucky people get to enjoy some very cool perks.How would you describe your VIP experience? ›
VIP events are invite-only, exclusive events that provide special benefits to a small group of people. VIP (very important person) events bring powerful executives, reporters, or influencers together to experience a particular aspect of your business.How do you make VIP guests feel special? ›
- Skip the Line. Works best for: live shows, haunted attractions, sports, any event with a ticket booth or line to get in the door. ...
- Upgraded Seating. ...
- Early Admission. ...
- Extra Samples. ...
- Pre-Purchased Perks. ...
- Giveaways. ...
- Call Them by Their Name. ...
- Photo Ops.
- What makes a great host or hostess? ...
- Friendly. ...
- Work well under pressure. ...
- Confident. ...
- Well-spoken. ...
- Adaptability. ...
- Presentable. ...
- Attention to detail.
Both jobs have high stress, especially during rush hour. Hostesses have to quickly assign tables and optimize seating space, while also dealing with impatient guests. You also can't do much to increase your income, other than prove your worth over time and earn raises.What is VIP example? ›
VIP is commonly used in phrases that refer to things that allow or involve special access. For example, some seats at concerts and sporting events are reserved for people with VIP passes.
Normal values should be less than 70 pg/mL (20.7 pmol/L). People with VIP-secreting tumors usually have values 3 to 10 times above the normal range. Normal value ranges may vary slightly among different laboratories.
Recognize Your VIP Attendees
Including a different color name badge, better seating, provide services and gifts to these special guests that will have the others asking “how did you get that!?” and they can boast of their VIP status.
The vacuum infusion process (VIP) is one of the best ways to build strong, consistent composite laminates while offering the environmental and worker advantages of a closed mold process with reduced emissions.Why are you interested in this position? ›
“Why are you interested in this position?” asks you to describe your existing skills, what you value in the company, and your knowledge about the company and its goals as they relate to this specific role.How do you start an interview as a host? ›
- Introduce yourself. ...
- Set the stage. ...
- Review the job. ...
- Start with generalized questions. ...
- Review the applicant's resume. ...
- Ask some consistent questions. ...
- Vary your questions. ...
- Give candidates a chance to ask questions.
Host/Hostess is an entry-level job. It is the role responsible for accommodating and hosting the guests when they come and leave the establishment. It also includes tasks like answering phone calls, booking reservations and tending to the guest's needs.How do I write a cover letter for a Hostess? ›
I have an outgoing and friendly personality, which makes me an ideal Hostess. Furthermore, I am reliable, flexible and dependable – I can work any shift and cover additional shifts as needed. My three years of experience in the hospitality industry will contribute to the success of your restaurant.Is a Hostess customer service? ›
A hostess or host greets customers as they enter a restaurant, takes their reservations or puts them on a waiting list, gives them menus and shows them to their seats. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.How should a hostess answer the phone? ›
- Answer by the third ring. It's courteous to pick up the phone promptly to avoid making callers wait. ...
- Offer a greeting. ...
- Speak with a smile. ...
- Be clear. ...
- Avoid slang. ...
- Be positive. ...
- Ask before you put someone on hold. ...
- Take messages accurately.
- Tell me about yourself.
- Walk me through your resume.
- How did you hear about this position?
- Why do you want to work at this company?
- Why do you want this job?
- Why should we hire you?
- What can you bring to the company?
- What are your greatest strengths?
How much does a VIP Hospitality Host make? As of Nov 11, 2022, the average annual pay for a VIP Hospitality Host in the United States is $35,593 a year. Just in case you need a simple salary calculator, that works out to be approximately $17.11 an hour. This is the equivalent of $684/week or $2,966/month.What does it mean to be a VIP at a hotel? ›
VIP Access is a collection of properties offering stays that consistently receive our highest guest reviews and meet stringent standards of quality.Do you tip VIP host? ›
VIP Hosts. If the gratuity is not included on your bill, then leave an 18%-20% gratuity. At the clubs, an extra $100 "shake" or "handshake" goes a long way – this means you tip on top of your table minimum and the tip, tax, and venue.What makes someone a VIP? ›
VIP (or V.I.P.) is an abbreviation of very important person. VIP is an informal way to refer to someone who is notable in some way and is given special treatment in a particular setting. It is also used to describe things involving special access for such people, as in phrases like VIP treatment or VIP pass.What is salaries for the host? ›
|25th Percentile Host Salary||$18,800||US|
|50th Percentile Host Salary||$21,100||US|
|75th Percentile Host Salary||$25,000||US|
|90th Percentile Host Salary||$28,551||US|
57% of employees would recommend working at VIP industries to a friend and 57% have a positive outlook for the business.Is VIP a good company? ›
Work culture is rated 3.8 at VIP Industries by 625 employees. While job security is rated 3.6 and work-life balance is rated 3.6 at VIP Industries. Read detailed reviews by employees of VIP Industries on AmbitionBox.What are the benefits of VIP? ›
- In-app Ordering & Payment, for Skip-the-Queue Benefits. ...
- The Personalization of Tailored Rewards. ...
- Invitations to Exclusive Events. ...
- Social Media Engagement. ...
- Surprise & Delight.
Upon arrival Front desk team must inform the FOM/ General Manager/Senior Manager to greet and meet the VIP Guest. Always accompany the VIP Guest to the room and proceed with the check in procedures in the room. Fill in as much information that you can on the Registration Form prior to presenting it to the Guest.How many tips do hostess get? ›
No unless a customer specifically gives you one. Hosts typically do not get tipped out by servers.
Some hostesses receive a share of tips that restaurant workers pool and divide at the end of their shift. A high-end restaurant hostess salary can be higher because hostesses may take coats and receive tips for assisting guests at the coatroom.Do hostess get part of tips? ›
Servers do keep track of tips; it's commonplace for servers to pocket their tips, and not report all of their earnings; thus, many (hosts & hostesses also) are left out of fair tip allotment.What does VIP stand for in work? ›
VIP is an abbreviation for 'very important person'.