Is eBay Safe, Reliable, Secure and Trustworthy? (2023)

eBay is widely regarded as being safe, reliable, and secure by most users, provided that some basic precautions are taken. Given that eBay generated over $10 billion in revenue last year and facilitates approximately 2 billion transactions per day, it is reasonable to assume that the company is trustworthy and reliable.

From the perspective of the buyer, eBay is particularly secure, offering a money-back guarantee program, amongst other online transaction services when paying with credit/debit cards. However, as with all online platforms, there are some potential risks when purchasing goods on eBay. This is in part due to the standard practice of paying for items prior to them being dispatched by the seller. Such an arrangement gives rise to obvious problems. With this said eBAy does a good job of providing security for all of its users with a number of initiatives, such as the PayPal protection feature, as well as eBay’s own security tools.

Is eBay Safe, Reliable, Secure and Trustworthy? (1)

Table of Contents

Why is eBay safe?

A number of factors that make eBay safe for buyers are given below:

Is eBay Safe, Reliable, Secure and Trustworthy? (2)
  • Money-Back Guarantee: This is the primary way eBay goes about protecting buyers. Essentially, any item that qualifies for a Money-Back Guarantee protects buyers if something goes wrong either during or after the transaction has been completed. This may include damage during transit, lost items or false/ misleading advertising.
  • 25 Years of Industry Experience: Since eBay has been in the business for more than 25 years, buyers and sellers should feel confident that the platform is safe and secure for day-to-day trading.
  • Buyer Protection Program: The Buyer Protection Program guarantees users that the company will step in between the seller and the buyer with many types of disputes.
  • eBay Resolution Center: When buyers use a popular and stable payment method like PayPal and pay the whole price of the product at once and use the Pay Now button, eBay gives the buyer 30 days to claim the eBay Resolution center if there is a problem.
  • Negative Feedback Claim: If a buyer exploits the Negative Feedback system in order to hurt the seller then the seller has the right to challenge the given negative rating.
  • 50 Percent Seller Refunds: eBay has a protective mechanism in place for sellers who have to deal with buyers returning a damaged product. Sellers who qualify for this facility can cut 50 percent from the total value of the product being returned if the condition is not acceptable.
  • Listing Fee Refund: Sometimes, buyers make a bid for a listing, win the bid, and then do not complete the purchase. In such cases, eBay can refund the seller the listing fee.
  • Removal of Negative Feedback: If, for example, a buyer receives the shipped item a bit late for reasons that are not in the control of the seller, any negative feedback can be removed by eBay.

Is it safe to buy from eBay?

Yes, as mentioned above, eBay has several protection mechanisms for buyers (as well as sellers). Combine that with the PayPal protection system and eBay quickly becomes a very secure online platform to buy and sell goods. Of course, users on eBay (both buyers and sellers) have to take certain precautions to make sure transactions have a high chance of being completed appropriately.

Is it safe to buy a vehicle from eBay?

Is eBay Safe, Reliable, Secure and Trustworthy? (3)
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Yes, buying a vehicle from eBay is safe. Again, buyers have to exercise some precautions to stay clear of unscrupulous sellers. Generally though, the process is straightforward and simple.

eBay has a separate Vehicle Purchase Protection plan in place that can protect buyers from certain types of losses. The program protects buyers against fraud and provides avenues for recourse. There are also some strict rules on sellers putting up vehicle listings on the platform. Sellers usually have to provide vehicle history reports. Buyers can read these reports to make buying a vehicle from eBay even safer.

Is it safe to buy personal stuff from eBay?

Yes, buyers can safely buy personal stuff from eBay provided all the regular guidelines against scams, frauds, and dubious item descriptions are followed. Checking feedback before buying a personal product is the best way to keep safe from questionable deals. eBay also promises to reimburse buyers if the item is not as described.

Pro Tip:

Using a credit card to buy personal stuff from eBay brings further protection mechanisms into play such as charge-back and reverse-transaction. Paying via PayPal will bring different security mechanisms such as Purchase Protection Program.

Is eBay safe to buy a phone?

Is eBay Safe, Reliable, Secure and Trustworthy? (4)

If the buyer exercises all the necessary precautions, it is perfectly safe to buy a phone on eBay. To be extra safe, choose a new phone and be aware of fake products. Often it is explicitly stated in the description that the phone is fake, in which case there would be no refund on the basis that it was fake as the item would technically be “as described”.

Checking the seller feedback is probably the best way to avoid issues when buying phones on eBay. Generally, the higher the feedback of the seller, the lower the chance the buyer is not legitimate. More specifically, users should look for sellers with a 95 percent rating or above. Checking the serial or IMEI number is another way to check if the phone is real or not.

eBay has a special safety feature for items such as smartphone devices, called eBay Authenticate. This feature essentially tells the buyer that the product on view has been authenticated by experts and the platform has possession of the item. Buying refurbished phones is also a good option, especially if it comes with a warranty and the seller has good feedback.

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Is eBay safe to buy via Debit Card?

Generally, there are safer ways to buy on eBay than with a Debit Card. The main problem with debit cards is that once the buyer has paid for the product, there aren’t that many online transaction cover features that can kick in if something goes wrong. Usually, debit cards are directly tied to the user’s bank account. If a transaction goes wrong, the user’s own personal money is lost. In the case of credit cards, the limited amount of money is actually the credit card company’s money.


If there are no restrictions, users should try to stick with PayPal and/or credit cards.

Is it safe to connect eBay to a personal bank account?

Is eBay Safe, Reliable, Secure and Trustworthy? (5)

Yes, there is no reason connecting a personal bank account to eBay would give rise to any unnecessary risks. Of course, providing personal financial information to an online platform always comes with certain risks such as the service’s servers getting hacked or data breaches.

But eBay is the world’s biggest auction website. The security systems put in place for both buyers and sellers have held up for the past 25 years.

For the more risk-averse, there is an option to create a separate checking account just for eBay. This way, if anything ever goes wrong, the user’s regular checking account will remain safe.

What are the safety tips for eBay?

The safety tips for eBay are given below:

Is eBay Safe, Reliable, Secure and Trustworthy? (6)
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  • Get familiar with the eBay Resolution Center: The official way to deal with any fraudulent activity and/or refund policies is to communicate with the seller through the eBay Resolution Center. Users can report several of the issues that can arise on the eBay platform. Reading through the guidelines presented in the Resolution Center can help prepare the buyer/seller to know what to do in the event that issues occur.
  • Always try to pay for eBay transactions through PayPal: PayPal has a number of different buyer protection features. Such security features come in handy when buyers do not receive the product purchased or do not receive the advertised product.
  • Avoid using debit cards on eBay: Although not always possible, credit cards and PayPal offer more protection mechanisms.
  • Research the seller: Learn as much about the seller as possible. The easiest way to do this is to go through the seller’s profile. Be wary of expensive items being sold at huge discounts, low ratings, poor feedback, and a low number of feedback contributions.
  • Ask Questions: Before purchase, asking the seller questions about the return policy or specific information about the product on offer is a good way to remain safe on eBay. If the seller says anything which turns out not to be true then there is written evidence of this.
  • Log Out when not using the app: Buyers and sellers should always log out of eBay once a session is complete. That is especially true when the computer being used to access eBay is public.
  • Do Not Save Payment Details: A sure way to keep payment credentials as safe as possible is to not allow eBay to store such information. That way, the user’s payment credentials will not be exposed in case eBay suffers a data breach or the platform’s systems malfunction and leak data.
  • Always Have The Antivirus Program Installed and Updated
  • Doublecheck if the URL is a legitimate eBay URL.

How to understand the seller’s trustworthiness on eBay?

The best steps to take to understand the seller’s trustworthiness on eBay are given below:

Is eBay Safe, Reliable, Secure and Trustworthy? (7)
  • Any eBay seller’s trustworthiness can be established by looking at the seller’s reputation. The three easiest ways to check the reputation of any seller are to look at the feedback score, the number of items the seller has sold, and, obviously, the seller rating.
  • Practically, users should start with seller ratings. This number essentially shows the experience of previous buyers who have completed transactions with the given seller. Generally, a higher seller rating means the seller is legitimate and trustworthy.
  • Ratings should also be understood in the context that every rating adds to the overall feedback of the seller. There are also options to see detailed scores on a particular seller. For example, if a given seller has a feedback score of 95 percent that means 95 percent of the buyers had experienced a positive interaction with the seller.
  • Aside from the feedback score, there is also a star rating system. The star rating appears close to the name of the seller (or the username). An effective way to interpret the star system is to consider the number as the number of buyers who bothered to rate the seller and leave feedback. More buyers leaving feedback for a given seller increases the trustworthiness of the seller.
  • Buyers can also see the color of the start next to the username of the seller. The color of the star indicates the feedback score level. For less than 50 ratings, the seller gets a yellow star with a different color for each rating. There are close to 13 star colors that can appear beside the seller name. The most prestigious color is a silver shooting star which indicates 1 million or more ratings.
  • Apart from the rating systems and stars, a trustworthy seller would have good marks in sub-rating systems such as item description, communication, shipping and handling costs and shipping time. A seller charging too much for shipping or sending items late or not communicating with the buyer and/or not describing the product accurately usually means buyers should not trust the seller.
  • Finally, to properly judge the trustworthiness of a seller, buyers may also look for the Top Rated status. This status is only awarded to sellers who have a long history of providing excellent customer service. The platform ranks sellers for Top Rated status based on factors such as quick handling of the product, early shipment, low number of seller disputes, low defect rates, no delays and proper responsibility of the quality of the product. Sellers on eBay can even get a Top Rated Seller Badge if the shipping time is 1-business day and free return period is at least 30 days.

Do eBay reviews reflect trustworthiness?

Is eBay Safe, Reliable, Secure and Trustworthy? (8)

Yes, but only in the right circumstances. As indicated earlier, eBay has a pretty robust system to establish trustworthiness not just on the part of the sellers but also the buyers. However, sellers have moved to rig the eBay feedback system with fake reviews in the past. So be aware of this.

In an ideal world, eBay would have genuine feedback left by customers after a purchase is completed. Similarly, sellers would also get to rate the customer. Theoretically, two rating systems mean both buyers and sellers can consult a number to decide whom to trust.

However, fake reviews have become problematic for both buyers and sellers. Sellers can buy fake feedback and buyers can do the same. All that a seller has to do is create a multiple number of accounts, purchase items from one’s own shop and leave positive feedback notes. Sellers with a bit more budget can hire third-party companies to generate fake reviews and feedback on a large scale.

Hence, users should read the reviews or feedback given to a particular seller or buyer to see if the content of the comments appears genuine.

Should a person use a VPN for selling and buying on eBay?

Is eBay Safe, Reliable, Secure and Trustworthy? (9)

A person may use a VPN for selling and buying on eBay. But there are two big caveats. Generally, when buyers or sellers use a VPN to log in on eBay, the platform requires a CAPTCHA to be completed. The platform is also notorious for blocking accounts (temporarily) that are known to have used a VPN. With that said, users who like to shop on eBay while connected to public WiFi connections can certainly benefit from a VPN service.

A VPN will encrypt user data and stop snoopers from knowing any transactions completed on eBay or elsewhere. VPN services also change the location of the user in the online world. Buyers and sellers can locate different sellers/buyers by trying out different locations for maximum benefit.

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Another reason why a person should use VPN for eBay is to access the buying/selling platform in locations where the website/service is blocked. Offices, libraries, schools and university campuses can sometimes block access to platforms such as eBay. VPNs provide tools to get around such problems.

Finally, VPNs can help anonymize any buyer/seller’s use of eBay. Third-party companies and even the platform itself will not be able to associate specific activity with the IP address of the user.

What are the best VPNs for eBay?

The best VPNs for eBay are SurfShark, NordVPN, ExpressVPN, IPVanish and ProtonVPN.

Is eBay safer than Walmart and other alternatives?

Is eBay Safe, Reliable, Secure and Trustworthy? (10)

When compared with other alternatives such as Amazon and Walmart, eBay lags behind just a touch. For example, Amazon is considered a safer platform than eBay for buyers because the vast majority of the items on offer come from manufacturers of the said item. On eBay, anyone can sell to anyone and while there are many larger and more reputable companies selling on eBay, there are also many more less reliable companies and individuals. This leads to an overall slight degradation of the quality of the products on eBay when compared to Amazon or Walmart. It is also possible to use a VPN when buying from Amazon or Walmart. The best VPNs for Walmart are the same as those listed above.

Amazon also has more quality and security checks because of which the number of cases where buyers do not receive an item (or receive a damaged product) is far less than on eBay. With that said, in the end, if the buyer takes proper precautions and researches the seller thoroughly before purchase, both platforms are sufficiently safe.

More specifically, goods on Amazon are sold by both Amazon and third-party sellers. On eBay, any person is allowed to sell any item. If an item on Amazon says Fulfilled by Amazon, there is a high chance that the product would have no problems. No such facility exists on eBay as eBay is just a platform and not a seller.

For sellers, Amazon takes away more work than eBay which saves sellers time and money. Amazon does, however, charge a higher fee for sellers utilizing the Fulfilled by Amazon feature.

Is eBay Safe, Reliable, Secure and Trustworthy? (11)

Another alternative is Walmart. In terms of safety, Walmart is at least as safe as eBay. Just like eBay, Walmart has a great reputation and a history of connecting buyers and sellers.


However, as is the case with any online marketplace, Walmart does have third-party sellers that sell fraudulent and counterfeit products. But just like eBay’s rating and feedback systems, Walmart has the Pro Seller status for third-party sellers who show commitment to quality service and good delivery times. Similar to eBay, many products come with a 14-day or 30-day money-back guarantee.

Another popular online shopping alternative to eBay is Rakuten. As far as safety is concerned, Rakuten is fairly safe. The company was started by attorneys who managed online fraud. Hence, there is a high chance Rakuten would have safety mechanisms to protect both buyers and sellers. Rakuten also encrypts all payment details that users add to the site and has an A+ rating from Better Business Bureau. Coincidentally, eBay also has an A+ on Better Business Bureau.


Is eBay reliable and trustworthy? › is as safe to use as any ecommerce website, as most people who sell items on eBay do so honestly. eBay also protects the use of your credit card through its online transaction services, and has money back guarantees. eBay is one of the oldest and most popular online marketplaces for reasons such as these.

Can you trust everything on eBay? ›

eBay is full of listings for legitimate high-quality items. But scammers also list fraudulent or fake goods and try to get you to pay full price for them. The listings will often state that the item is authentic and include photos (stolen or faked) that will lead you to believe you're purchasing the real thing.

Is it safe to order from eBay right now? ›

eBay is as safe to use as any commerce website, as most people who sell items on eBay do so honestly. What is this? eBay is just like other shopping sites where you pay the third parties in advance in exchange for goods.

How to safely use eBay? ›

5 things you need to do to stay safe on eBay
  1. Only take or send payment via eBay itself. ...
  2. Use a trackable posting service. ...
  3. Use secure passwords. ...
  4. Be aware of phishing scams. ...
  5. Keep your wits about you!
Nov 9, 2022

Does eBay refund you if scammed? ›

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing.

Which is safer Amazon or eBay? ›

Which is Safer, Amazon or eBay? E-commerce can be a risky business, but overall, Amazon may have more safeguards in place because you don't have to interact with your customers. Amazon handles the payments to the seller. However, both Amazon and eBay have many safeguards in place to protect their sellers and customers.

Can eBay sellers get scammed? ›

Signs of seller fraud

Short duration listings: Fraudulent sellers often want to close a deal quickly. The longer their listing is on eBay, the greater their chances of being caught, so be cautious when you see one-day listings. However, there are valid exceptions to this, such as tickets to an event happening soon.

Is my bank account safe with eBay? ›

eBay isn't secure enough to have direct access to your bank accounts. 2. if you did not choose to link your bank account to eBay then they may have been quietly axing your listings.

Is it safe to use credit card on eBay? ›

Your buyers will be able to pay safely and securely with credit card, debit card, Apple Pay, Google Pay, or PayPal and complete their entire transaction on eBay, with the option to save and store their payment information for future use.

What should you not do on eBay? ›

14 Items You Should Never Sell on eBay
  • Illicit items. Let's just get the obvious one out of the way. ...
  • Food. ...
  • Furniture or heavy items. ...
  • Liquids. ...
  • Items that require authentication. ...
  • Anything alive. ...
  • Items subject to recalls or legal safety standards. ...
  • Handmade items.

Is eBay safe in 2022? ›

It's safe to buy on eBay in general, but you couldn't say it's always safe because sometimes you might get a seller advertising a product that's not as it seems or a seller selling a product with no intention of sending the product.

What is the safest payment method on eBay? ›

Credit cards, debit cards, Apple Pay, Google Pay, and PayPal are our recommended payment methods, but you can also offer buyers other payment methods. To help avoid issues with a transaction, we don't recommend accepting cash unless the buyer is paying on pickup.

Are there fake eBay buyers? ›

While most ecommerce transactions happen without incident, unfortunately, all online sellers will be familiar with stories of dishonest and fraudulent buyers. For sellers using Amazon and eBay, who are completely dependent on feedback and ratings, scams like these can be a serious issue.

How do you know if a buyer is scamming you on eBay? ›

What to do: If a buyer offers to pay more than the asking price, sellers should immediately be on guard. There is no legitimate reason a buyer would pay a higher price than what is required. Beyond this, sellers should always be careful to check PayPal payments directly on the official website.

What happens if eBay seller doesn t ship? ›

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method.

What are the problems eBay is currently facing? ›

The three big challenges currently facing eBay are: 1) selling via mobile devices, 2) the legal challenges to PayPal, and 3) the prospect of collecting sales tax. eBay's newest challenge is selling on mobile devices. This initiative allows customers to shop anytime through apps on both mobile and tablet devices.

Do people still use eBay? ›

By 2021, there were nearly 160 million eBay buyers worldwide. It's one of the largest global online marketplaces, featuring approximately 1.3 billion product listings on any given day. Additionally, eBay has around 109 million visitors per month, and the eBay app has been downloaded almost 600 million times.

Is eBay safer than Craigslist? ›

Stay Safe

In short, always listen to your gut and always meet the other seller in a public place whenever possible. So yes, eBay doesn't involve meeting up with strangers. Beyond that, eBay is also the safer option when it comes to your financial security -- and that's an important consideration as well!

How can I verify a seller on eBay? ›

On the seller's page, click the See all feedback button to go to the Feedback Profile where you can read the full text of a buyer's feedback and see even more detailed seller ratings.

Is it safe to give my SSN to eBay? ›

Your social security number is in a secure server that has very limited access to it. Those who have access are called key holders and it takes 2 to access this info. The only thing Ebay and it's employees see are the last for digits. There are no internet connections to these servers.

Why do I need to give my bank details to eBay? ›

As an eBay seller, you'll receive your payouts in your linked bank account. If your bank account details aren't up to date, or if you want to receive payouts to a different account, you'll need to update your bank account details from the Payments tab in Seller Hub, or from Payments in My eBay.

Can eBay freeze your bank account? ›

We may occasionally restrict or suspend accounts to protect our community. If you're a seller, your payouts may also be placed on hold until the restriction or suspension is lifted.

Do eBay sellers see your debit card number? ›

We'll secure your card and won't share your card details with the seller. If you'd like us to save the card details for your next purchase, select Remember this card for future orders. Review your order, including your shipping details. Select Confirm and pay.

What is the best payment method on eBay? ›

PayPal is the recommended method to buy on eBay safely because it offers more protection for buyers. If you use a credit card, check your credit card balance to make sure you have been billed the correct amount and have not paid for any items that you don't recognize later on.

Can people on eBay steal your credit card info? ›

Sellers are not privy to customer's sensitive information, a seller won't even know the billing address of a customer. A customer's credit card information is securely stored and can only be seen by the account holder or anyone having access to the account, sellers are not allowed to see this information.

Does eBay verify your identity? ›

To sell on eBay, we'll need to confirm your identity at registration. We may also need to confirm your identity at other times. If you're a Registered Business seller, we'll need to confirm information about your business, as well as any beneficial owners, officers, directors, or account managers.

Is it safe to buy from eBay without Paypal? ›

Looking at something on eBay and wondering if you need to sign up for another online account before you can check out? We've got great news for you! So long as you have a credit or debit card, you buy anything on eBay with a credit or debit card so long as the seller accepts them (and almost all of them do).

How do I make sure I don't get scammed on eBay? ›

How to counteract it: There are two basic things that you can do to avoid this scam. First, don't give your gift card number or redemption code out to anyone. Second, only use gift cards to pay for items that you can pay for immediately as you order them, via eBay Checkout.

Is paying on eBay secure? ›

Is my payment information safe when paying for items from sellers? Your payment information is secure. eBay's approach to secure payments means your payments data is never shared with the seller. You'll see eBay on your card statements.

What is the most reliable and safest form of payment? ›

1. Credit cards. The most familiar form of online payment is also one of the most secure payment methods. Credit card transactions are encrypted, which means the details are jumbled up and encoded.

What is the safest form of payment to accept? ›

Debit or credit cards are generally regarded as the safest. If you are paying by card, it is important to verify that the provider of the payment gateway is a company who is regulated, and has the right accreditation such as PCI Level 1.

How do you know if an eBay seller is legit? ›

Here are some warning signs to look out for:
  1. Short duration listings: Fraudulent sellers often want to close a deal quickly. ...
  2. Heavily discounted or sold-out items: Be wary if a seller has lots of high-value items at suspiciously low prices, or a stock of hard-to-find goods that are sold out everywhere else.

How can you spot a scammer on eBay? ›

Recognize Fake Emails

Important messages about your account will also be in the Messages tab in My eBay. eBay will not request personal data such as your password, credit card, or bank number in an email. Fake emails might include attachments. Our emails never include attachments.

What are the negatives of eBay? ›

The disadvantages of selling on eBay

The commissions and fees for selling on eBay are higher than other online sales platforms, thus reducing profits for sellers. If you use the auction model, you will need to constantly monitor the items you're selling, and reactivate them if they expire without receiving any bids.

Who is the most trusted seller on eBay? ›

Top 100 eBay Sellers
RankSellerOne Month Feedback
96 more rows

Can there be fake buyers on eBay? ›

Like it or not, being able to spot scams is a crucial part of buying or selling on eBay or any other online marketplace. It is easy enough to understand how eBay buyers could be defrauded by unscrupulous sellers, with broken and counterfeit items being widespread.

Is Amazon or eBay better for buying? ›

The Final Verdict

If you need to reach a larger audience and are looking for a platform with low fees and good buyer protection, then Amazon is the better choice. However, if you are looking for a more diverse company and more freedom to list your products, then eBay is the better choice.

Is everyone on eBay a scammer? ›

eBay is a legitimate shopping resource, and most people have good experiences while using the site. However, there are many eBay scams that you need to watch out for to protect yourself. Whether you buy or sell on the site, you should know about major eBay scams so you don't become a victim.

How do I avoid getting scammed on eBay? ›

How To Avoid eBay Scams
  1. Don't Sell Your Items Outside of eBay. It is never a good idea to sell your items outside of eBay, whether you are doing it intentionally or accidentally. ...
  2. The Overpayment Scam. ...
  3. Gift Card Scam. ...
  4. Don't Ship to Another Address. ...
  5. Broken Replica Scam. ...
  6. Build Your Feedback. ...
  7. Feedback Extortion. ...
  8. eBay Copycat.
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