Front Desk Manager Resume Example & Guide (2021) (2023)

Front desk managers fulfill one of the most challenging roles in the hospitality industry, and are critical for the success of hotels, motels, and similar venues. In most cases, they are tasked with managing lobbies and reception areas, coordinating operations, and overseeing staff--as well as compiling reports on occupancy, financial matters, and other company details. If you are interested in a position that combines the highest levels of customer service with wide-ranging managerial responsibilities, then this could be the perfect job for you. And our professional writers can help create just the resume you need to get started in your career. As you start on your career journey, be sure to check out the resources, writing tips, and Front Desk Manager resume example we’ve included below.

Expert Tip

You should never use a creative resume

Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Front Desk Manager resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL

FRONT DESK MANAGER PROFESSIONAL

Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class delivery, lean operation methods, renewed marketing directive and incentive driven rewards for team achievement. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operating success. Results-orientated and award-winning professional with proven abilities in strategic planning, project management, process improvement, manufacturing. Superior work ethic with the ability to identify areas of strengths and weaknesses to devise solutions.

CORE COMPETENCIES

  • Project Restructuring

  • Manager/Motivator

  • Streamlining Operations

  • Risk Management

  • Facility Management

  • Program Development

    (Video) Write an Incredible Resume: 5 Golden Rules!

  • Manufacturing Analysis

  • Budgeting

  • Policies/Procedure

PROFESSIONAL EXPERIENCE

Front Desk Manager

xxx | Greenbelt, MD | 2013 - Present

Responsibilities

  • Provide strategic management and oversight of a portfolio consisting of six full service hotels.

  • Responsible for all of our operational procedures including hiring, training and development of the General Manager and Director of Sales – strategically recruited and trained leaders resulting in an increase in revenues while increasing staff retention in high turnover markets

  • Maximize probability by analyzing ways for improvement and handling complex hotel business plans and annual budgets

  • Provide comprehensive review/analysis of financial reports and implement changes to increase performance

  • Develop lasting relationships and trusted as the primary contact ensuring each owners’ expectations are exceeded

  • Saved the company over $xxM within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%

  • Ensured that operations ran smoothly and met all company policies

  • Protected the assets of the company to ensure continuous growth and flawless execution

  • Complete P&L responsibility for all operations, saving over $xxM annually

  • Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work

  • Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.

General Manager

xxx | Charlotte, NC | 2001 - 2013

Responsibilities

  • Served as the General Manager of the Hilton Charlotte University: effectively provided exceptional leadership for a very high profile, busy 393 room full service hotel with 20,000 square feet of meeting space

    (Video) The Keys to a Winning Front Desk Receptionist Resume

  • Increased our RevPar index growth by 10% annually each year due to my leadership and execution of improved operational, customer service and marketing initiatives

  • Ranked in the 10% for all Hilton Chains in the area of Guest Satisfaction

  • Awarded numerous Hilton awards such as Overall Performance of Excellence, Most Improved Hotel and Most Improved Guest Loyalty

  • Directly managed or oversaw numerous properties including the Hilton Garden Inn Philadelphia, Doubletree Augusta, Country Inn & Suites Charlotte & Microtel BWI as well as numerous other hotels

  • Served as the President of Charlotte Area Hotel Association

Regional Director of Operations

xxx | King of Prussia, PA | 1998 - 2001

Responsibilities

EDUCATION

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your front desk manager resume

Now that you’ve seen an example of a job winning Front Desk Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Front Desk Manager below.

(Video) How to Make an Easy Resume in Microsoft Word (latest)

Let’s start with your resume summary section.

1. Summary

The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Front Desk Manager resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is calledreverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such asor. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Front Desk Manager Resume Example & Guide (2021) (1)

Front Desk Manager Resume Example & Guide (2021) (2)

Front Desk Manager Resume Example & Guide (2021) (3)

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3. Appropriate skills

  • Problem Assessment and Resolution

  • Project Restructuring

    (Video) How to Write The BEST Resume in 2022 - NEW Template and Examples INCLUDED

  • Motivational skills

  • Streamlining Operations

  • Risk Management

  • Facility Management

  • Program Development

  • Team-building Skills

  • Leadership

  • Strong Verbal and Written Communication skills

  • Willingness to Work Flexible Schedules

  • Budgeting Skills

  • Proficient in Creating and Implementing Policies and Procedures

  • Well-honed Organizational Skills

  • Proficiency with Computers and Software

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

The bulk of your Front Desk Manager resume should be the Work Experience section. While this section should include your relevant job titles, employers, and the dates you were employed, it should also highlight your accomplishments and key skills. For example, let's dissect two bullet points from the example above: • Saved the company over $xxM within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40% With this statement, the applicant showcases the ability to add real value to any employer’s operations and increase bottom line profits. The candidate used real numbers to demonstrate quantifiable benefits enjoyed by the previous employer. The statement also showed how the candidate could use real job skills to provide similar benefits to a prospective employer. • Developed and managed the Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings This statement highlights the applicant’s broad range of knowledge, reinforcing experience and qualifications. It also touches on key areas of concern for most hospitality venues, showcasing the job candidate’s experience in improving both profitability and customer satisfaction.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out ourcover letter tips and examplesfor more advice.

Didn’t get the specific answers you were looking for on this page? to get the advice you need to land your next job.

Related posts:

  • (Video) Project manager CV writing guide + example CV [Get hired quickly]

  • What Does Relevant Experience on a Resume Mean?

  • How to Tailor Your Resume to Different Positions


FAQs

What should a front desk manager put on a resume? ›

Add industry skills like Guest Service Management and Receptionist Duties. Add other common skills from your industry - such as Property Management Systems, Hospitality and Hospitality Management - into your resume if they're relevant. Add skills into your work experience.

What skills do you need to be a front desk manager? ›

14 front desk skills to list on a resume
  • Interpersonal communication. ...
  • Written communication. ...
  • Active listening. ...
  • Foreign language. ...
  • Attention to detail. ...
  • Scheduling. ...
  • Stress management. ...
  • Problem-solving.

What makes a good front desk manager? ›

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills.

What are 4 responsibilities of a front office manager? ›

Front Office Manager duties and responsibilities
  • Keep front desk clean, tidy and supplied with all the necessary supplies.
  • Greet, communicate with and welcome guests.
  • Keep the office in order.
  • Answer all the customers' questions and address their complaints.
  • Answer all incoming calls and redirect them or keep messages.

What are the three 3 important functions of front desk and why? ›

Front Desk is a very important department in the hotel, making direct contact with guests. The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc.

What are the 3 skills needed by a manager? ›

Robert Katz identifies three types of skills that are essential for a successful management process: Technical skills. Conceptual skills. Human or interpersonal management skills.

Which 3 skills make you fit for the position of a front desk officer? ›

Someone who is highly organized, detail-oriented and a great communicator. Other important qualities include having excellent phone skills and knowing how to be friendly while remaining professional."

What are the top 5 qualities of a manager? ›

And without these skills and qualities, your employees and the workplace could suffer.
...
  1. Good managers know how to communicate. ...
  2. Good managers know how to listen. ...
  3. Good managers lead with confidence. ...
  4. Good managers care about and take care of their teams. ...
  5. Good managers are authentic.
9 Aug 2021

What is the #1 skill that you need as a manager? ›

1. Good communication. Having good communication skills is probably the most important skill of all for managers to have. Unless you can properly communicate with those you supervise, the rest of the skills really won't matter.

What is the biggest strength of an office manager? ›

Here, we discuss the top five qualities to look for when hiring office managers.
  1. Optimism. ...
  2. Initiative and the Anticipation of Needs. ...
  3. Active Interest in the Company's Well-Being. ...
  4. Excellent Communication Skills. ...
  5. The Ability to Be Accessible and Friendly. ...
  6. Ability to adapt & learn.

How do you sound impressive on a resume? ›

How Can You Make Yourself Sound Better on Your Resume?
  1. Convert accomplishment numbers. ...
  2. Don't be afraid to brag. ...
  3. Stand out from the crowd. ...
  4. Address specific points from the job posting. ...
  5. Don't leave gaps in employment. ...
  6. Recommended Reading:
  7. Related Articles:

How do I sound professionally on my resume? ›

How to make your resume sound good
  1. Prioritize readability. One of the most important steps toward ensuring your resume sounds good to hiring managers is prioritizing readability. ...
  2. Include examples. ...
  3. Be original. ...
  4. Use testimonials. ...
  5. Address employment gaps.

What are the 6 roles and responsibilities of a manager? ›

What are the job responsibilities and duties of a manager?
  • Leading a team. A key responsibility of a manager is leading their team. ...
  • Training employees. ...
  • Making decisions. ...
  • Managing conflicts. ...
  • Managing their department's budget. ...
  • Conducting performance reviews. ...
  • Hiring new employees. ...
  • Top managers.

What are managers 3 main responsibilities? ›

All managers must be comfortable with three main types of activities or roles. To do their jobs, managers assume these different roles. No manager stays in any one role all of the time, but shifts back and forth. These roles are leadership (or interpersonal), informational, and decision making.

What are the 4 important sections at the front office? ›

Importance of Front Office Department: Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.

What is the main character of front desk? ›

Mia Tang, the story's protagonist, is a 5th grader when she begins working with her parents at the Calivista Motel just five miles from Disneyland. Front Desk details the family's first year managing the hotel including little daily occurrences, diversity issues and the building of community at the motel.

What are the 7 technical skills? ›

What Are Technical Skills?
  • Programming languages.
  • Common operating systems.
  • Software proficiency.
  • Technical writing.
  • Project management.
  • Data analysis.

What are the 4 tasks of management? ›

The four functions of management are planning, organizing, leading and controlling. In order to be a successful manager, you must do all four while managing your work and team. These are the foundations of any professional managerial position.

Why should we hire you answer best? ›

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

What are the 7 elements of skills resume? ›

A résumé serves many purposes. Obviously, it displays pertinent contact information and an overview of your skills and experience.
...
The 7 Ingredients of a Well-Written Entry-Level Résumé
  • Font and point size. ...
  • Contact information. ...
  • Objective. ...
  • Summary. ...
  • Education. ...
  • Experience. ...
  • Skills.
17 Jul 2014

What are your best skills answer? ›

Sample Answer: “I have very good organizational and time management skills, but my greatest strength is my ability to effectively handle multiple projects and deadlines.” Sample Answer: “My strength is my flexibility to handle change.

How do you answer tell me about yourself? ›

8 more tips for answering “Tell me about yourself”
  1. Remember this is often your first impression, and it matters. ...
  2. Tailor your answer to the role and company. ...
  3. Know your audience. ...
  4. Keep it professional. ...
  5. But speak with passion. ...
  6. Don't ramble. ...
  7. Practice, practice, practice—but stop short of memorizing. ...
  8. Keep it positive.
20 Jul 2022

What is the most important role of the front office? ›

The primary functions of the front office include reservations, checking in and out, the handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer enquiries, arranging guest services, and more.

What are abilities of a front office? ›

Make your Resume Pop with these 8 Receptionist Skills
  • Communication​​ ...
  • Multitasking. ...
  • Prioritizing. ...
  • Organization. ...
  • Technical skills. ...
  • Interpersonal skills. ...
  • Initiative and problem-solving abilities. ...
  • Dependability.
2 Aug 2022

What makes front office successful? ›

The front office should be willing to go above and beyond for each and every patient whether it's by phone, email, or in person. In addition to a professional attitude, maintaining an acceptable appearance and clean waiting room also makes a huge impact.

What are the 4 skills needed to be a manager? ›

4 must-have general management skills:
  • Visionary leadership.
  • Strategic thinking.
  • Negotiation and conflict management.
  • Team-building & interpersonal skills.

What are the 8 traits of a good manager? ›

8 Traits of Effective Managers
  • Practice Open Communication. ...
  • Turn Feedback into Action. ...
  • Establish and Maintain Trust. ...
  • Foster a Culture of Belonging. ...
  • Provide Support in Weathering Change. ...
  • Encourage Collaboration. ...
  • Support Career Development. ...
  • Walk the Walk.
28 Apr 2021

What 5 things do managers do? ›

  • They Align Organizational Purpose With Team Goals.
  • They Demonstrate Empathy With Their Team.
  • They Delegate Tasks Effectively.
  • They Set Clear Goals And Expectations.
  • They Make Communication A Priority.
  • They Bring Out The Best In Their People.
  • They Leverage The Latest Technology.
  • They Set Up The Team For Success.

How do I become a manager with no experience? ›

There are lots of ways to demonstrate that you are ready to make the step up to a management position.
  1. Act as a mentor to inexperienced staff.
  2. Manage individual projects.
  3. Come up with new ideas.
  4. Show leadership within your team.
  5. Leading a group & planning events.
  6. Overseeing finances.
  7. Speak up & get involved.
2 Nov 2021

Which are the two most important skills for a manager? ›

Communication and motivation

Effective leaders must master all forms of communication including written, verbal and listening skills. As a team manager you're the line of communication between frontline staff and senior management.

How do you answer the 3 greatest strengths? ›

When answering, mention what your top strengths are, provide examples on how you've used them in the past, and finally, describe the results you've gotten. Be super specific with your answers. Don't just say “I'm good at X” - really dive deep and give the interviewer a comprehensive answer.

How do I sell myself as an office manager? ›

Sell yourself with an answer along these lines: “I have great people skills and can quickly build rapport with almost anyone. I would be able to fit into your office from day one and quickly build the trust of employees. I love keeping an office organized, and there is no job too big or too small for me to tackle.”

Why are you interested in this position? ›

“Why are you interested in this position?” asks you to describe your existing skills, what you value in the company, and your knowledge about the company and its goals as they relate to this specific role.

What words should I avoid in a resume? ›

Top 10 Cringeworthy Words or Phrases to Remove from Your Resume
  • Demonstrated success in . . .
  • Proven results . . .
  • Successful/success.
  • Results-driven/results-oriented.
  • Excellent communication skills.
  • Responsible for . . .
  • Duties included.
  • Seasoned.

What are the 4 keys to a resume? ›

4 Key Components You Should Always Include In A Resume
  • Name and Contact Information. Add your full name and contact information at the top of your resume. ...
  • Summary. Objectives were popular to include in resumes, but you are better off opting for a summary instead. ...
  • Education. ...
  • Experience.
1 Jun 2022

What words sound more professionally? ›

20 Word Substitutions That Make You Sound More Professional
  • Great.
  • Hey.
  • No problem.
  • Little.
  • Confused.
  • Necessary.
  • Minute.
  • Can.
27 Jul 2020

How can I make my answering phone sound better on my resume? ›

  1. Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages when needed.
  2. Set up meetings and appointments with customers or partners.
  3. Enter customer and client information into computer system for easy reference.
  4. Greet guests in the office and direct them appropriately.

How do I make myself look good on a resume? ›

  1. Use white space liberally. Create at least one-inch margins on your resume. ...
  2. Stick with two fonts at most. ...
  3. Use bolding and italics sparingly—and avoid underlining. ...
  4. Use bullet points to emphasize skills and accomplishments. ...
  5. Be consistent. ...
  6. Get a resume review.

How do you describe a front desk receptionist on a resume? ›

Professional Summary

Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. Specializes at creating a friendly and receptive office environment.

What are your strengths as a receptionist answer? ›

Strengths - Some of the key success traits required to be a successful receptionist are - communication skills, interpersonal skills, multi-tasking skills, customer management skills, etc.

What are 3 responsibilities of a receptionist? ›

Receptionist Job Responsibilities:

Serves visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

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